We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when you visit our website or make a purchase.

1. Information We Collect

When you visit or interact with our website, we may collect:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details (processed securely via our payment provider).

  • Order Information: Products ordered, transaction details, and delivery status.

  • Device & Usage Data: IP address, browser type, time zone, and how you use our site.

  • Customer Support Data: Information you provide when contacting us for help.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your orders or inquiries

  • Improve our website, products, and services

  • Prevent fraud and secure our platform

  • Send promotional emails (only if you opt-in)

3. Sharing Your Information

We do not sell or rent your information. However, we may share it with:

  • Trusted service providers (e.g., Shopify, payment processors, shipping partners) for order fulfillment and website operation

  • Legal authorities, if required by law or to protect our rights

All third parties are required to protect your data and only use it for the intended purpose.

4. Cookies and Tracking

We use cookies to:

  • Enable core site functionality (like cart and checkout)

  • Understand how visitors use our site

  • Customize your shopping experience

You can control cookies through your browser settings.

5. Data Retention

We retain your information as long as needed to:

  • Fulfill orders and provide customer service

  • Comply with legal or accounting obligations

You may request deletion of your data by contacting us at  contact@essentialsupplements.com.au .

6. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Correct or delete your personal information

  • Withdraw consent or object to data processing

To exercise your rights, contact us at  contact@essentialsupplements.com.au .

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised "Effective Date."

9. Contact Us

If you have any questions about this policy or how your data is used, please contact us:

Email:  contact@essentialsupplements.com.au