Refund Policy
Refund & Returns Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility
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Non- returnable due to food safety reason
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This item is non-returnable due to potential food safety risks associated with this product type. However, if it is damaged or defective you may still be entitled to a remedy.
Return Process
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To initiate a return, please contact us at contact@essentialsupplements.com.au with your order number.
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Once your return is approved, we will provide you with instructions to complete the process.
Refunds
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After receiving and inspecting the returned item, we will process your refund within 5 business days to the original payment method.
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You will be notified by email once the refund has been issued.
Exchanges
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If you receive a damaged or incorrect item, we will send you a replacement at no additional cost.
Non-Refundable Items
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The following items cannot be returned or refunded:
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Sale or clearance items
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Gift cards
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Promotional bundles
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Refund Policy Overview Table
| Category | Policy Details |
|---|---|
| Eligibility | Returns accepted within 7 days of purchase. Must be unopened, unused, in original packaging. |
| Process | Contact contact@essentialsupplements.com.au with order number to initiate return. |
| Refunds | Processed within 5 business days after inspection, refunded to original payment method. |
| Exchanges | Damaged/incorrect items replaced at no extra cost. |
| Non-Refundable Items | Sale items, gift cards, promotional bundles. |